Returns and  Refund Policy

 

Right of withdrawal

In compliance with the duties of information pursuant to art. 52, paragraph 1, lett. (f) and (g) of the Consumer Code and of the updated reference Legislative Decree: 206/2005, Section 7.3 indicates the terms and conditions governing the right of withdrawal in favor of the Consumer, as regulated by the same Code of consumption. In addition to the statutory deadlines, Tea Soul also grants the Consumers an additional period within which it will be possible to exercise the right of withdrawal. It is specified, in any case, that the right of withdrawal in favor of the Consumer does not apply to Tea Soul Products which, by their nature, are not suitable to be returned or are subject to the risk of rapid deterioration or alteration, such as merely exemplary, already open wet products.

The right of withdrawal does not apply to perishable goods in a state of evident consumption, i.e. open and used tea bags or bags with missing product.

Instructions for the exercise of withdrawal in the cases provided for by the Consumer Code

In compliance with the provisions of the Consumer Code, the Consumer has the right to withdraw from the Contract, according to the procedures and timelines provided for in this Section. If it intends to make use of this right of withdrawal, the Consumer must provide within 14 days from the date of delivery of the Tea Soul Product (in the case of multiple delivery, from the date of the last partial delivery) to the sending of a specific communication ( without the need to specify any reasons). In case of exercise of the right of withdrawal, the Consumer will be required to return the Tea Soul Product to Tea Soul at the addresses indicated below within the same term of 14 days from the date of delivery of the article. The substantial integrity of the good to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal state of conservation, as it has been stored and possibly used with the use of normal diligence.

Right of Refund

Tea Soul will refund the entire amount paid by the Consumer free of charge within 15 (fifteen) days from receipt of the notice of withdrawal.

The withdrawal notice must be addressed to (with fiscal code for Italy):

ANADA SRL – Tea Soul

Via Sant’Alessandro, 8 – 21040 Castronno (VA)

Tel: 0332 460301

info@teasoul.store

The articles must be returned to:

ANADA SRL

Via Sant’Alessandro, 8 – 21040 Castronno (VA)

Tel: 0332 460301

Compliance guarantee

The guarantee of conformity of the products sold by the Seller in favor of the Consumer Customer is provided by virtue of the rules contained in the Legislative Decree 6 September 2005 n. 206 (Consumer Code) on guarantees in the sale of consumer goods. The Seller provides the official guarantee for a period of 24 months from the date of purchase. The Consumer loses the right to assert the aforementioned guarantee if he does not report the lack of conformity within 2 months of its discovery. The warranty is valid for the following defects:

  • the product does not correspond to the agreement;
  • the product does not possess the essential characteristics;
  • the product does not correspond to the usual use and quality;

Tea Soul will not be held responsible for any damage that may derive from misuse or wear and unprofessional handling or installation. The warranty does not apply in the event of factors unrelated to the normal use of the product, such as increases or decreases in voltage, use of inappropriate accessories or prohibited by manufacturers, falls, water, fire or incorrect or abusive use by the Consumer or third parties. persons not authorized by the manufacturer. The warranty is also excluded for defects that were already known by the Consumer at the time of purchase.

Method: it is up to the Consumer, before returning a non-compliant item, and in order to assert the guarantee, to agree, also via e-mail, with Tea Soul on the methods of returning and delivering the product. Tea Soul undertakes to indicate to the Consumer the place and method of delivery of the product. Once the Product has been received, Tea Soul will check it, also using the Manufacturer’s facilities and, if the lack of conformity is found, it will send the repaired or replacement product to the Consumer.

If, upon the outcome of the check, the product is not affected by a lack of conformity, Tea Soul will inform the Consumer about the costs necessary for its replacement. The costs relating to the transport of products that do not have conformity defects will be charged to the Consumer. In the event of a complaint of lack of conformity, Tea Soul will promptly contact the Consumer to inform him and possibly propose the replacement of the defective product with alternative products, of equivalent or superior value and quality.