Right of withdrawal
In compliance with the duties of information pursuant to art. 52, paragraph 1, lett. (f) and (g) of the Consumer Code and of the updated reference Legislative Decree: 206/2005, Section 7.3 indicates the terms and conditions governing the right of withdrawal in favor of the Consumer, as regulated by the same Code of consumption. In addition to the statutory deadlines, Tea Soul also grants the Consumers an additional period within which it will be possible to exercise the right of withdrawal. It is specified, in any case, that the right of withdrawal in favor of the Consumer does not apply to Tea Soul Products which, by their nature, are not suitable to be returned or are subject to the risk of rapid deterioration or alteration, such as merely exemplary, already open wet products.
Instructions for the exercise of withdrawal in the cases provided for by the Consumer Code
In compliance with the provisions of the Consumer Code, the Consumer has the right to withdraw from the Contract, according to the procedures and timelines provided for in this Section. If it intends to make use of this right of withdrawal, the Consumer must provide within 14 days from the date of delivery of the Tea Soul Product (in the case of multiple delivery, from the date of the last partial delivery) to the sending of a specific communication ( without the need to specify any reasons). In case of exercise of the right of withdrawal, the Consumer will be required to return the Tea Soul Product to Tea Soul at the addresses indicated below within the same term of 14 days from the date of delivery of the article. The substantial integrity of the good to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal state of conservation, as it has been stored and possibly used with the use of normal diligence.